General information:
Please note that attempting to repair the product yourself incorrectly may result in hazards and the loss of your warranty, and should be avoided if in doubt. In such cases, please contact the service centre.
All spare parts for the following product category can be delivered within 15 working days of receipt of order.
End users and professional repairers alike can obtain the spare parts listed below, as well as the relevant repair instructions (where necessary), from our service centre for a period of at least 7 years following the release of the last unit of a model. The relevant telephone number for the service centre can be found on the warranty card supplied with the product. Please have the model name and serial number of the product to hand when you call. Both can be found on the type plate.
Spare parts:
External power supply, remote control
Spare parts:
internal power supply, connection components for external devices (cables, antennas, USB, DVD and Blu-ray), capacitors, batteries and rechargeable batteries, DVD/Blu-ray module (if applicable), HD/SSD module (if applicable)
The spare parts listed below, as well as the relevant repair instructions (where necessary), are available to both end users and professional repairers from our service centre for a period of at least 7–10 years after the last unit of a model has been placed on the market. You will find the relevant telephone number for the service centre on the warranty card supplied with the product. Please have the model name and serial number of the product to hand when you call. Both can be found on the type plate.
Spare parts:
Door hinges/seals, other seals, spray arms, drain filters, dish racks, plastic accessories such as cutlery baskets and lids
Spare parts:
Motors, circulation and drain pumps, heaters and heating elements, including heat pumps (individually or as assemblies), pipework and associated equipment, including hoses, valves, filters and aquastops, structural and interior fittings in conjunction with door components (individually or as assemblies), printed circuit boards, electronic displays, pressure switches, thermostats and sensors, software and firmware, including reset software, door hinges/seals, other seals, spray arms, drain filters, dish racks, plastic accessories, such as cutlery trays and lids
The spare parts listed below, as well as the relevant repair instructions (where necessary), are available to both end users and professional repairers from our service centre for a period of at least 10 years after the last unit of a model has been placed on the market. You will find the relevant telephone number for the service centre on the warranty card supplied with the product. Please have the model name and serial number of the product to hand when you call. Both can be found on the type plate.
Spare parts:
Door, door hinges/seals, other seals, door lock assembly, plastic accessories, e.g. detergent dispenser
Spare parts:
Motor and motor carbon brushes, power transmission between motor and drum, pumps, shock absorbers and springs, washing drum, bearing cross with ball bearings (individually or as a repair kit), heating elements, including heat pumps (individually or as a repair kit), Piping and associated equipment, including all hoses, valves, filters and aquastops (individually or as a repair kit), circuit boards, electronic displays, pressure switches, thermostats and sensors, software and firmware, including reset software, door, door hinges/seals, Other seals, door lock assembly, plastic accessories, e.g. detergent dispenser
The spare parts listed below, as well as the relevant repair instructions (where necessary), are available to both end users and professional repairers from our service centre for a period of at least 10 years after the last unit of a model has been placed on the market. You will find the relevant telephone number for the service centre on the warranty card supplied with the product. Please have the model name and serial number of the product to hand when you call. Both can be found on the type plate.
Spare parts:
doors, door seals, door handles, door lock assemblies and door hinges, lint filters, air filters, plastic accessories, condensate containers
Spare parts:
Seals and fasteners, switches and buttons, condensate pump, motor and motor carbon brushes, power transmission between motor and drum, fans and fan wheels, drums and bearings, water pipes and associated equipment, including hoses, valves and filters, cables and plugs, circuit boards, electronic displays, thermostats and temperature sensors, software and firmware, including reset software, shock absorbers and springs, heaters and heating elements, electrical fuses (individual or in bundles), tensioner pulley, support roller, pressure switch
End users and professional repairers alike can obtain the spare parts listed below, as well as the relevant repair instructions (where necessary), from our service centre for a period of at least 7 years after the last unit of a model has been placed on the market. You will find the relevant telephone number for the service centre on the warranty card supplied with the product. Please have the model name and serial number of the product to hand when you call. Both can be found on the type plate.
Spare parts:
door hinges/handles, shelves, pull-outs, door seals (min. 10 years)
Spare parts:
Thermostats, temperature sensors, circuit boards, light sources, door hinges / handles, shelves, drawers, door seals (min. 10 years)
End users and professional repairers alike can obtain the spare parts listed below, as well as the relevant repair instructions (where necessary), from our service centre for a period of at least 7 years following the release of the last unit of a model. You will find the relevant telephone number for the service centre on the warranty card supplied with the product. Please have the model name and serial number of the product to hand when you call. Both can be found on the type plate.
Spare parts:
Battery, rear cover
Spare parts:
Charging port (USB-C), speaker module, camera module, display unit
The spare parts listed below, as well as the relevant repair instructions (where necessary), are available to both end users and professional repairers from our service centre for a period of at least 5 years following the placing on the market of the last unit of a model. You will find the relevant telephone number for the service centre on the warranty card supplied with the product. Please have the model name and serial number of the product to hand when you call. Both can be found on the type plate.
Spare parts:
temperature controller, mains lead, fuse
Spare parts:
Heating element / heating coil, fan motor / fan impeller, circuit board / control board, thermostat / temperature sensor, protective grille (front / rear), mains lead, fuse
To access service guides etc., please contact us at: